Terms and conditions

TERMS & CONDITIONS

This website is operated by Lachhiya. Throughout the site, the terms “we”, “us” and “our” refer to Lachhiya. Lachhiya.com ( the “Website”) is intended for sole use by those wishing to review, consider, purchase or otherwise engage in commercial transactions involving Lachhiya. By visiting our Website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms of Service apply to all users of the site including but not limited to browsers, vendors, customers, merchants, and/or contributors of content.

We reserve the right to refuse service to anyone for any reason at any time.

By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. Please read these Terms of Service carefully before accessing or using our Website.

ONLINE ACCOUNT REGISTRATION

Lachhiya offers online customers the ability to sign up for an online account for faster online checkout and the ability to view order history. Online account registration may be done via lachhiya.com/account/login. 

INTELLECTUAL PROPERTY

Lachhiya gift designs are the sole property of Lachhiya. Gifts may not be resold without written permission from Lachhiya. Gift designs may not be altered in any way and still presented as Lachhiya via social media, blogging or any other public forum.

U.K. AND INTERNATIONAL SHIPPING

Lachhiya currently ships within the UK and Internationally. 

FREE SHIPPING

Unless otherwise specified, offers of "free shipping" throughout the Lachhiya website and across all social media accounts, refers to free shipping within the mainland UK. Other territories and shipping destinations other than the UK are not entitled to free shipping. 

CHANGES TO TERMS & CONDITIONS

Lachhiya reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will become effective upon posting. Your access or use of the Lachhiya.com website following any such change constitutes your agreement to follow and be bound by the Terms & Conditions as changed. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

FOOD ALLERGY DISCLAIMER

Food products that Lachhiya provides are generally labeled with possible allergen-containing ingredients from the manufacturer. Any non-labeled food always has a risk of possible allergen contamination. All clients and their guests are encouraged to read the labels before consuming. Lachhiya will not assume any liability for adverse reactions to food consumed including labeled and non-labeled food products. Lachhiya will ensure to the best of our knowledge that all foods are suitable for a halal diet and free from alcohol.

SUBSTITUTIONS

In the event an item is unavailable at the time of being ordered, we reserve the right to substitute an item of the same type, of equal or greater value, and as close to your original item as possible. If the item is especially unique and an appropriate substitution doesn’t exist, we’ll omit the item and issue a credit.

WARM WEATHER SHIPPING

Please note that ordering items subject to melting is at your own risk. Quality upon delivery of these items cannot be guaranteed by Lachhiya. Lachhiya will not issue refunds as a result of melting regardless of the time of year.

PRODUCT PACKAGING

On occasion, manufacturers may update their product packaging and ingredient lists. As a result, actual product packaging may differ from what is displayed by Lachhiya. It is the responsibility of the client and guests of the client to always read labels, warnings, and directions before using or consuming a product. For most current and/or additional information about a product, please contact the manufacturer.

PRODUCT IMAGES

Lachhiya has made every effort to display as accurately as possible the images of its products that appear at the Site. We cannot guarantee that your computer monitor’s display of any product will be completely accurate.

RETURN POLICY

If your order arrives and you’re not satisfied, please contact us within 48 hours of delivery and we will work with you to make sure you are completely satisfied.

SHIPPING PROTOCOL

Our gift boxes are artisan in nature and proudly made to order! Once you place your order, allow 1-3 business days for production plus transit time for delivery, not including the date your order was placed. (For example, if you place your order on a Monday, the latest your gift would ship out would be on Thursday.) Large bulk orders may also involve extended production times depending on the size. If production time will exceed lead times outlined above, we will reach out and provide you with an accurate ETA based on the size of your order. 

MARKETING

Lachhiya reserves the right to include a business card and/or insert card inside each gift. We also reserve the right to publish finished products on social media, industry blogs as well as the Lachhiya Blog.

CUSTOMIZABLE ITEMS

All customizable items (i.e. personalized gift tag or sticker templates, uploaded documents, custom printing) included as part of an order will be printed exactly as they are submitted by the customer. It is the customer’s sole responsibility to ensure that all submissions are correct. Lachhiya is not responsible for any misspellings, typographical errors, omissions, or any other inaccuracies contained in any submissions provided by the customer.

CHANGES TO PRICING & SERVICES

Prices for our products and services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

SUBMISSIONS

Please know that any comments, feedback, notes, messages, ideas, suggestions or other communications sent to Lachhiya (to include all social media platforms) shall be and remain the exclusive property of Lachhiya. Additionally, all images and documents designed on and/or uploaded to our website shall be and remain the exclusive property of Lachhiya. Your submission of any such Comments and/or Documents shall constitute an assignment to Lachhiya. of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments and/or Documents. Lachhiya will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way.

COPYRIGHT NOTICE

The content of the Website and the Website itself are intended solely for the personal and non-commercial use of the users of the site. As such a user, you may download, print and store selected portions of the Content, but only if (1) you use any such copies of the Content only for your own personal and non-commercial use, (2) you do not copy or post the content on any network computer or broadcast the content in any media and/or in any form or format, (3) you do not modify or alter the content in any way, or delete or change any copyright or trademark notice, and (4) you properly credit any intellectual property rights to Lachhiya. No right, title or interest in any downloaded or copied materials are transferred to you as a result of any such downloading or copying. Lachhiya reserves complete title and full intellectual property rights in any content you download from this website.

TRADEMARK NOTICE

Lachhiya is registered trade name. All other Lachhiya marks, service marks, domain names, logos, company names are the property of Lachhiya. You may not use any trademark, service mark, domain name, logo, company name, trade name or any third party without permission from the owner. All rights are reserved. All other trademarks, product and company names, and logos appearing on Lachhiya are the property of their respective owners.

DISCLAIMER

The Website and all of its contents are provided on an “as is” basis without warranties of any kind, either express or implied. You acknowledge, by your use of this Website, that your use of this Website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our Website, and that Lachhiya shall not be liable for any damages of any kind related to your use of this Website.

INACCURACIES

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

COOKIE/TRACKING TECHNOLOGY

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

PRIVACY

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

HYPERLINKS

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify an affiliation nor do they signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices before engaging in any transaction.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

THIRD PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s Website or are redirected to a third-party website or application, you are no longer governed by our website’s Terms of Service.